HEY GIRL, I HAVE A QUESTION...

COMMON QS + AS

WHERE IS YOUR STORE?

Welcome! You've found us. Must Be Monogrammed is an online monogramming and personalization boutique.

We have a small, physical retail shop located in Denton, Texas, in the north part of the Dallas-Fort Worth metroplex. You can find Must Be Monogrammed located inside of Ceramic Grill Store at 3923 Morse St, Suite 109, Denton, TX 7620.8

Otherwise, you can find us wherever the Marine Corps decides to send us! Currently, we are at Camp Pendleton in sunny Southern California.

CAN I MAKE A CHANGE TO MY ORDER?

If you need to make a change to your order, please contact us ASAP at 940.390.2582. We're pretty speedy over here, and usually begin processing your order as soon as it has been received. Some items are ordered from our suppliers as they are need, while others are kept in stock. If your order hasn't been made already, changes can most definitely be made.

CAN I PURCHASE AN ITEM WITHOUT A MONOGRAM?

You sure can! Some products we are unable to sell blank due to agreements with our vendors and manufacturers.

I WANT TO PLACE A BULK ORDER, DO YOU OFFER DISCOUNTS?

Sure thing! Everyone's definition of a bulk order is a little bit different, so please Contact Us with the quantity you're looking for. item name and other pertinent information that would be needed for us to provide you a quote.

DO YOU WORK WITH INFLUENCERS OR BRAND REPS?

I'm super excited that you're interested in partnering with Must Be Monogrammed. For all collaboration inquiries, please visit here. I personally review each application submitted and will be in touch with all qualified applicants about a partnership.

WHAT IS YOUR TURNAROUND TIME?

Personalized orders typically ship from our studio in San Clemente, CA within 2-5 business days, and more specific turnaround times can be found within the product details. If you need it faster, we suggest choosing the rush processing fee at checkout.

Orders placed during major sales or contain free gifts, when applicable, could take an additional day or two.

Non-personalized orders generally ship within 1-2 business days from our studio.

DO YOU OFFER RUSH OPTIONS?

We suggest adding the rush option if your order is time sensitive. This fee moves your order to the top of the production schedule and reduces the processing time for your order. If you still have questions, please Contact Us or chat us below with the item(s) you are interested in, you need by date and shipping address.

HOW DO I MAINTAIN MY ITEMS??

Care + Maintenance will vary with each item and can be found on the product page. General care + maintenance instructions can be found here.

CAN I MAIL YOU SOMETHING I OWN TO MONOGRAM?

At this time, mail-in items are not accepted. We do accept drop-off items at our shop in Denton and those local to Camp Pendleton near San Clemente, CA.

DO YOU SHIP TO CALIFORNIA?

That we do! We strive to provide quality product to all of our customers. Some products sold by Must Be Monogrammed contain chemicals identified by the State of California ........

Proposition 65 (Prop 65) is a California law that has been in effect since 1986 to promote.....

WHAT DOES PROCESSING TIME MEAN?

Processing times refers to the amount of time it takes to make the item to be personalized. Processing time does NOT include the transit time it takes to reach you once your completed order has left our studio.

RETURNS + EXCHANGES

WHAT IS YOUR POLICY ON RETURNS + EXCHANGES?

Customized items from Must Be Monogrammed are final sale due. We do not accept returns or exchanges. Once printed, pressed, lasered or embroidered, the design cannot be removed or undone. With this being said, PLEASE follow all directions when placing your order and double check that everything is correct. Sizing charts are provided for reference and we cannot make sizing recommendations as fit is a personal preference.

Items not eligible for returns:

Monogrammed and/or Personalized Items
Made to Order Items
Gift Cards and/or Gift Certificates
Final Sale Items
Items damaged through normal wear and tear

If you purchased something that is not personalized, eligible items can be returned for a refund of the merchandise value within seven (7) days of delivery.
Must Be Monogrammed is not responsible for return shipping.

You can read our full Return Policy here.

I RECEIVED MY ORDER AND SOMETHING IS WRONG

If there is a mistake on our end, we will be glad to fix it or offer you a refund. If we have made a mistake, please contact us ASAP. Please send us an email and be sure to include a photo of the damage or wrong product along with your order number.

WHAT IS THE WARRANTY ON YOUR PRODUCTS?

Each product is a little different, and some products have shorter warranties than others. We do our best to include warranty information, if applicable, on the specific product page. If you have a question about a product warranty, just ask :) We stand behind our products and strive to have the happiest customers, so be sure to Contact Us if you have a concern or question.

SHIPPING

DO YOU OFFER FREE SHIPPING?

Yes! Free standard domestic shipping is offered on certain products automatically and on all orders over $99. No Coupon code is required.

DO YOU SHIP TO APO/FPO?

Totally! Shoutout to my fellow military spouses and service members :)

DO YOU OFFER INTERNATIONAL SHIPPING?

At this time shipping is only available to addresses in the United States or APO/FPO.

WILL I RECEIVE A TRACKING NUMBER?

You betcha! Once your label has been created our super smart system will send you an email with the tracking number and address your order is being shipped to. Please allow 24ish hours for the carrier to process the package as it must be accepted at the local sorting facility first.

MY ORDER HAS BEEN MARKED AS "DELIVERED" BUT I HAVE NOT RECEIVED IT.

Must Be Monogrammed is not responsible for lost or stolen packages. Once we turn your item over to the carrier, the tracking information available to us is exactly what you see on the carrier's tracking site.

We suggest you do the following:

1. Wait at least 24 hours after an item has been marked as "delivered" because sometime the carrier scans packages early. This is most commonly seen with USPS packages.

2. Check with your neighbors and local post office. If you can flag down your normal route driver - even better!

3. Sign up for tracking updates. This usually flags the package in the carrier's system and gets it moving, if stuck.

As a small company, we do our best to please our customers and wish this was something we had more control over. If your order was lost or stolen, please contact us and we can do our best to have the item reordered/remade for you at the lowest price possible!

CAN I PICK UP MY ORDER LOCALLY INSTEAD OF PAYING SHIPPING?

Yep! Local pick up is available. Bonus points to you if you have base access, but not required.

I PAID FOR RUSH/EXPRESS/EXPEDITED SHIPPING,
WHY DID MY ORDER TAKE SO LONG TO ARRIVE?

Please remember that shipping transit time is separate from the processing time or turn around time it takes for your order to be completed. The shipping method you choose is the time it takes for your completed order to be mailed from our studio in California to your address.

During peak season and inclement weather, delivery times may be extended due to the volume being pushed through various carriers.

WHAT HAPPENS IF MY PACKAGE IS RETURNED?

We will contact you via email and phone as soon as your package is returned to us. If the package was returned due to an inaccurate, incomplete, or undeliverable address, we kindly ask that you pay an additional standard shipping charges for the second shipment.  

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

MAP

MAP

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